I know that the mailing list is a bug report list to an extent, but is there a
list somewhere that is dedicated to this pupose, for Houdini? Somehow I think
that SESI should get their bug reports straight out, rather than having to sort
through emails in the mailing list, or 'complaints list' as I'm sure they take
If there isn't already, this is what I think we should all do:
As soon as you find a specific bug, write it down and send it to the mailing
list, and in the subject, type 'BUG REPORT' or something like that. Then surely
SESI can filter all the emails containing the two words in the subject and get
cracking on fixing bugs as soon as they are found.
In return, SESI could post a 'BUG PROGRESS REPORT' and let us all know if they
are going to do something about it, and when.
The same could be applied to a 'WISH LIST', where the minute you come up with a
good idea for UI or functionality, you write it down and send it with the two
magic words in the subject.
Also, please please please SESI, post notifications of the latest updates of
Houdini on the sidefx mailing list! My distributor needs to be provoked to do
anything about updates and wont let me know when they are available, or if they
are in the pipeline. Having prior knowledge of updates will help me in my quest
to keep up to date, and not report bugs that have already been fixed.
All of this is probably already happening without me knowing, being the poor
sheltered soul that I am, but I'll just let it out anyway, so someone can tell
me if it is.
Doug Struthers wrote:
> I can't help saying: Of all the software I use, bar none, I get prompt
> meaningful responses to all my requests. If the thing I need is involved
> the request is always elevated and I never get left hanging. Those are my
> > -----Original Message-----
> > From: owner-sidefx-houdini-list
> > [mailto:owner-sidefx-houdini-list]On Behalf Of Vincent
> > Serritella
> > Sent: Tuesday, November 14, 2000 3:25 PM
> > To: sidefx-houdini-list
> > Subject: Re: Houdini FAQ now SUPPORT
> > I think I can jump in on this question. We are running Maya,
> > Soft, and Houdini
> > and these guys here have tried to contact Maya support and were told they
> > wouldn't get help for at least 2 weeks.
> > Of course you can argue maya's user base is probably much bigger, but that
> > should also mean they're a bigger company and should have more
> > staff to support
> > their customers as well. It should all be relative.
> > All the other software users here are amazed how fast SESI gets
> > back to me when
> > I present a question to the list or to SESI them selves. One
> > guy here asked
> > me if the people on this list have any thing to do at work
> > because I got such a
> > detailed answer back to one of my problems in a matter on minutes. :)
> > That's my opinion on this topic.
> > -Vincent
> > Michael Wassmann wrote:
> > > As a matter of interest, anyone have any experience with
> > "other" high end
> > > package "support". There are surely houses that post to this
> > list that have
> > > Maya as well. Does XSi come with any support at all ??
> > >
> > > As a TCO issue this is important, as a technical isssue, each
> > software has
> > > its strengths and weaknesses (or specific purposes) and choice is based
> > > more on that, than tech support. But things like unanounced incremental
> > > patches are serious, because users are struggling with glitches
> > and don't
> > > know
> > > a fix is available.