Contacting support

If you are experiencing difficulties with licensing Houdini Apprentice:

  1. Generate the License Diagnostic.
  2. Attach the diagnostic file to an email addressed to support@sidefx.com

If you are having other issues such as crashes or error messages:

  1. Follow the steps above to provide the support team with the License Diagnostic.
  2. Attach any crash logs generated.
  3. If Houdini will stay open long enough, attach the reported machine information.