12.1 HD Apprentice to 12.5 update not HD?

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I purchased HD Apprentice and then updated to 12.5. It appears that the 12.5 is not HD (renderings cannot go up to 1920 X 1080). What do I need to do?
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open your license administrator, and run File -> Install Linceses
log in and it will update your licenses
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Hello,

I am experiencing the same problem. I purchased the HD edition yesterday which appears to have installed a license for 12.0 but not 12.5. I did the install licenses thing through the license administrator and that didn't change the situation.

The License Administrator shows
Houdini-Master-NonCommercial 12.5
Render-NonCommercial 12.5
Render-NonCommercial 12.0
Houdini-Apprentice-HD 12.0

I assume that last one should read 12.5. Any other ideas? Thanks!
Will
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Hey!

New to the forum here. Just wanted to chime in.

I have the same issue. I have a H12 Apprentice HD license but I show no entitlements for a H12.5 license of Apprentice HD and my H12 license has not yet expired. I assume I am eligible for this upgrade as stated in the purchasing terms.

I went through the license manager and it shows the same:

Houdini-Master-NonCommercial 12.5
Houdini-Master-NonCommercial 12.0
Render-NonCommercial 12.5
Render-NonCommercial 12.0
Houdini-Apprentice-HD 12.0

Houdini just runs as the free edition. I only have three months left on my H12 HD license so I was just going to purchase an upgrade to H12.5 HD but I'm hesitant to do so if this is an issue.

Thanks!
@990adjustments
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I just purchased a new 12.5 licence, logged in selected the options for 12.5 there were only two Houdini-Master-NonCommercial 12.5 and Render-NonCommercial 12.5 I believe. Rendered out a 1920x1080 image and everything works fine.

Juan
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Hi All,

If you are not seeing the H12.5 licenses that you think you should have, please contact Support@SideFx.com. Please let us know the name, or e-mail address, under which your H12.5 license was purchased. And also send in a License Diagnostic for your computer

To obtain diagnostic information, please open the license administrator, (from the Applications menu, under the Houdini folder), and go to View -> Diagnostic Information.

Support will work with you to get this problem solved!
Side Effects Technical Support
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Thanks! Got it resolved.

Ended up buying a new license. The License Administrator app however, was not allowing me to install the Houdini FX(Generic Houdini-Master-NonCommercial) license. It always appeared grayed out.

I installed the keys manually and it solved the problem.
@990adjustments
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A new license entitlement email came in yesterday. Now doing the Install Licenses step fixed the problem.

Thanks,
Will
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For me this does not work. I've bought my license on 11.3 which is of course a 12.0 license. I have tried to install the license again, by returning and checking out using the licence administrator but I always get a 12.1 HD Version. So the question is, is it possible to update a 12.1 HD version to 12.5 HD ?

Br.
Chris
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