These are the most common issues with downloading, installing, or licensing.

You may also search the Licensing category for a range of solutions to issues.

Can’t log into the website to download the software

• Trying to register your account and have not received an email, contact support@sidefx.com.
• Have an account and cannot log in, try resetting the password.

Can't log into the License Administrator

• This applies only to Indie and Commercial users
• Try resetting your password at www.sidefx.com/password_reset.
• By resetting the password, it will unify the login credentials for both the website and licensing system.

I'm on OSX and suddenly my licenses stopped working. Why?

• Please refer to this for a solution

Can't install Apprentice licenses using the License Administrator

• While Apprentice users will be able to log into the License Administrator, they will not have an account in the licensing database, which is a separate system.
• Apprentice users will not be able to install non-commercial Apprentice licenses through the License Administrator.
  
• When Houdini Apprentice is first launched, the user will be prompted to install the free license.

Licenses have stopped working

• Refer to the Why have my licenses stopped working page.
• Ensure that any antivirus/security software on the computer is allowing communication between the HoudiniServer (hserver/hserver.exe) client and HoudiniLicenseServer (sesinetd/sesinetd.exe) server programs.
• Check the firewall settings on your machine.
• Apprentice/Indie user machine must look to itself for licenses.
  • Launch the License Administrator and go to File->Change License Server.
  • Press the Local Server button. Ensure that this matches your computer name.
• Houdini Engine Indie will not run the Indie graphical interface. Verify that you have purchased Houdini Indie licenses.

SSL Error when trying to login using the License Administrator

• Refer to SSL peer certificate or SSH remote key was not OK.

Houdini Crashing

• Refer to the Houdini crashes on startup page.
• Ensure your computer meets the System Requirements.
• Check your graphics card and VRAM against Supported Graphics Cards.
• Try upgrading your Houdini build to either the Production or Daily build
• The error should tell you where the crash log .txt file is located.
• Contact Support and attach the crash log, machine information, and license diagnostic files.