Hey primzahl! You can install the apprentice license in the meantime…I have the same problem. I already wrote SESI about it, they say it has to do with the traffic…we'll see. I'm trying to buy the upgrade since Thursday…I think there's some problem with the expired beta license, when I upgraded my other license earlier this month I returned the beta license before and the upgrade worked. I cannot return the expired license now, maybe the shop software has a problem with that?
There was an glitch in the on-line store which had problems with issuing an upgrade from 9.5 to 10.0 for license keys that have been previously upgraded already once from 9.1 to 9.5. But the word is that that should have been fixed by now (or at least should be fixed very soon), so please give it a try again. Sorry for the confusion and inconvenience.
hey calix, yeah, it looks like our web admin is swamped recently, so it may take abit longer. But, please send an email to support@sidefx and they may be able to help you faster.
Hey primzahl, I've tried to look for your email in our support system, and it seems it has been forwarded to people that should be able to address your problem. Sorry to hear you have not received a reply yet, indeed they are quite swamped around the release time. But, I've sent a reminder to bump your email, so hopefully you will receive a reply soon.
thank you, very much for your support. well I thought they are busy … so no big deal at all.
just received an email from license manager with new licenses. this is great, very, very great and after looking on the server I found new licenses to redeem. it seems they are for HD … what is right, so then … please feel free to send me a bill. since I couldn't purchase in the store. because of that error massage. :wink:
