Web portal sign in loop. Cannot install Houdini.

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Member
3 posts
Joined: Sept. 2023
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I download the installer
I attempt to download by using the install button on the launcher
It takes me to a web portal to log in
I login successfully
I go back to launcher
It does not show that I am logged into my account
I press any button to try and install
It opens the web portal again and tells me I am logged into my account
logging and out trying to log back in yields the same issue.
At this point I cannot install Houdini because it keeps taking me to the portal to tell me I am logged in
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Staff
653 posts
Joined: Aug. 2019
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Please email support and they'll be able to look into this for you: support@sidefx.com
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Member
39 posts
Joined: Sept. 2024
Online
I guess you‘re on MacOS. It seems Safari browser is not supported. You have to login using Chrome. This is an annoying bug.
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Member
542 posts
Joined: Nov. 2016
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I had this problem with Brave, had to whitelist sidefx.com to fix it. I guess ad-blockers or the like might cause problems as well.
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Joined: Sept. 2023
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gmarc
I guess you‘re on MacOS. It seems Safari browser is not supported. You have to login using Chrome. This is an annoying bug.
Using Windows
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Tanto
I had this problem with Brave, had to whitelist sidefx.com to fix it. I guess ad-blockers or the like might cause problems as well.
This was it. Thought I had tried a different browser, but it was a browser issue with Brave. Thanks!
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