Problem with Licenses, Please Help

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Joined: Dec. 2008
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Ok, I bought the ApprenticeHD License awhile back, once I installed Houdini I was able to run it with the license and every thing was working perfectly with no problems. But when I had to reinstall my Operating System, I had to reinstall Houdini. But now my Apprentice HD license doesn't appear no matter what I do. I even tried manually enter keys and it says it installed successfully but it didn't do anything.

Please tell me how to fix this. There has to be a way, just in case something like this happens. Or not?

EDIT: Oh and the Apprentice HD License does appear on the Online Services where it lists all the licenses I'm entitled to.
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usually, to reinstall the licenses you need to follow these steps:
http://www.sidefx.com/index.php?option=com_content&task=view&id=1209&Itemid=273#lost [sidefx.com]

But it sounds like you already have gone through these steps. So perhaps the SERVER code has changed. To resolve that, you can send the output of the View > Diagnostic Info in the License Administrator to the apprentice@sidefx (or support@sidefx
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