How to log bugs and rfes (sugs) for Houdini
If you are up to date on your AUP (Annual Upgrade Plan) you can have direct access to our database in order to log bugs and rfe's and view the current status of your bugs. If you don't already have access, please contact your Sales Representative and they'll help you get set up and provide you with all the details. This is by far the fastest and most effective way of getting your issue into the hot little hands of the developers.
You can e-mail your bug or rfe to email@example.com. They will review your issue prior to submitting it into our database and may contact you if they require more information.
You can also submit your bug using our online form at sidefx.com > Support > Submit Bugs and RFEs:
No matter which of these three options you use, there are a few key pieces of information that we need to know:
What platform you're on (Win, Linux, OSX) (32 bit or 64 bit)
What version of Houdini you're using. (eg. 14.0.258)
Steps on how to reproduce the bug with scene file or images if necessary.
Giving us info on your graphics card and driver is also helpful, especially if the bug you're logging is a display or OpenGL related issue.
Thanks for your co-operation!
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